We're based in Oxfordshire in the UK and all the artwork for our prints is designed by Jules. However, we get the professionals to print our products and have partnered with a specialist print and frame company who have production facilities in the UK and overseas.

We offer free shipping within the United Kingdom, Europe, United States and Australia. We try to print, frame and ship our artwork locally to you, which lowers our carbon footprint and avoids customs duties.

 

UK Delivery

Printed, framed and shipped within the UK.

 

Europe Delivery

Printed, framed and shipped from the Netherlands. All customs and duties are included. We ship to the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

 

Switzerland Delivery

Printed, framed and shipped from the Netherlands. These items may be subject to import duties and taxes. You (or the recipient of the order) will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. We would advise contacting your local customs office for further information before placing your order.

 

US Delivery

Printed, framed and shipped in the US. All customs and duties are included.

 

Australia Delivery

Printed, framed and shipped from Australia. All customs and duties are included.

 

Canada Delivery

Unframed prints ship from Canada. All customs and duties are included.

Framed prints ship from either the UK or USA.  These will incur a shipping fee. These items may be subject to import duties and taxes. You (or the recipient of the order) will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. We would advise contacting your local customs office for further information before placing your order.

 

Rest of the World 

We are unable to offer free delivery to areas outside of the above zones. It is likely that your order will be shipped from the UK and may be subject to import duties and taxes. Please contact us at help@pedalstrokesdesign.co.uk and we would be happy to provide you with a quote for your delivery. 

 

All products are made to order. We aim to dispatch prints within 2 to 3 business days of receiving your order and framed prints within 4 to 5 business days. 

Our small art prints are send in a hard-backed envelope; all other sizes are rolled, wrapped in acid free tissue paper and sent in a cardboard postal tube. 

Framed prints are packaged securely in a protective cardboard box.

All of our packaging is plastic free.

EU, USA and Australia

We have partnered with a print and framing company that has production facilities in the UK, EU, USA and Australia. All orders from these areas are sent locally to you, meaning there will be no import duty to pay.

Rest of the World

It is likely that your order will be shipped from the UK and may be subject to import duties and taxes. You (or the recipient of the order) will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. We would advise contacting your local customs office for further information before placing your order.

All orders are sent via a tracked delivery service. You will be emailed a tracking number once the order has been dispatched.

Returns 

We want you to be satisfied with your purchase but understand that this is not always possible. 

We have a 14 day return policy. Please contact us within 14 days of receipt to return an item. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us as help@pedalstrokesdesign.

If your return is accepted, we will provide a return UK address.

Once we have received your return, a refund will be made for the original purchase price (excluding any shipping costs). You are responsible for the cost of returning goods and we advise that items are sent via a tracked delivery method as we can't be held responsible for items that are lost or damaged in transit. Items should be returned in their original packaging to our UK studio.

Returns are accepted for all items excluding custom or personalised unframed/framed prints.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Unfortunately, we are unable to accept exchanges of items. Please ensure you are happy with your order before making a purchase.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we are unable to offer exchanges. Please ensure that you are happy with your order before you make your purchase.

Once an order has been submitted, it may not be possible to cancel as all orders are sent straight to our printing partners for processing. Due to their rapid processing time, we may not be able to cancel your order if production has been initiated. Please contact us at help@pedalstrokesdesign.co.uk and we will see what we can do.

We hope this will be an unlikely event, but should your item arrive damaged, please email us at help@pedalstrokesdesign.co.uk with your order number and photographic evidence of the damage. Once assessed, we will contact you to arrange for a replacement to be sent.

If you have supplied the wrong address on your order, please get in touch with us as soon as possible at help@pedalstrokesdesign.co.uk. You will be responsible for the cost of any redelivery, if the address supplied is incorrect.

Our cycling artwork is Giclée printed on to premium museum quality art paper, which has a smooth texture and a soft white colour (not bright white). The prints have a matte finish which enhances the colours of the artwork. Giclée printing (Giclée means "to spray") offers extra-fine image resolution and provides a high degree of detail. This gives our cycling prints crisp detail and vibrant colours that will stand the test of time. 

Our classic wood frames have a smooth, black satin-laminated finish. They have a 20mm front face and are 20mm deep. Clean and elegant, they provide a minimalist look to your print.

All prints are dry mounted to prevent any wrinkles from developing. The frame is then sealed with tape to prevent dust and moisture from entering. 

An acrylic glaze is used, reducing the risk of breakages and making the frame lighter and easier to hang.

The frame is delivered with the appropriate fixtures and arrives ready to hang.

For framed prints with a window mount, a conservation grade mount is used to prevent discolouration over time.

Print Sizes

Small (A4) 21.0 x 29.7 cm

Medium (A3) 29.7 x 42.0 cm

Large (A2) 42.0 x 59.4 cm

X-Large (A1) 59.4 x 84.1 cm

 

 

 

Printed using water based inks on plastic free paper from sustainable sources.

The wood used for the frames is also from sustainable sources.

All products are manufactured and delivered as locally to you as possible, reducing delivery times and the carbon footprint.